Privacy Policy

Effective Date: April 24, 2024
Website: paksa.com.pk
Company: Paksa IT Solutions

Paksa IT Solutions (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit paksa.com.pk, use our software, or purchase our services.

By using our website or services, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

• Full name
• Email address
• Phone number
• Company name
• Billing address
• Payment-related details (processed securely by third parties)

Technical Information

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Referral source
• Cookies and analytics data

Business Information

• Project requirements
• Uploaded files or documents
• Support communications
• Account preferences

2. How We Use Your Information

We use collected information to:

• Provide our services
• Create and manage user accounts
• Process orders and subscriptions
• Deliver software products
• Respond to inquiries and support requests
• Improve website performance
• Send invoices and service notifications
• Prevent fraud, abuse, or security threats
• Comply with legal obligations

3. Payments & Billing

Payments may be processed by trusted third-party providers such as Paddle or other secure gateways.

We do not store full credit/debit card numbers on our servers.

Third-party payment providers may collect billing information under their own privacy policies.

4. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

• Keep you logged in
• Remember preferences
• Measure traffic and analytics
• Improve user experience
• Support marketing performance measurement

You may disable cookies in your browser settings.

5. Sharing Your Information

We do not sell personal information.

We may share information only with:

• Payment processors
• Hosting providers
• Cloud service vendors
• Analytics providers
• Contractors working under confidentiality
• Government/legal authorities when required by law

6. Data Retention

We retain information only as long as necessary for:

• Providing services
• Legal compliance
• Accounting/tax records
• Security and dispute resolution

When no longer needed, data may be deleted or anonymized.

7. Data Security

We use reasonable technical and organizational safeguards to protect your information, including:

• Secure hosting environments
• Encrypted connections (SSL/HTTPS)
• Restricted administrative access
• Monitoring against unauthorized access

No internet transmission method is 100% secure, but we take protection seriously.

8. International Users

If you access our services outside Pakistan, your information may be transferred to and processed in Pakistan or other countries where our service providers operate.

9. Your Rights

Depending on your location, you may have rights to:

• Access your personal data
• Correct inaccurate data
• Request deletion
• Object to certain processing
• Withdraw consent where applicable
• Request a copy of your data

To exercise rights, contact us.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.

11. Children’s Privacy

Our services are not intended for children under 13 (or higher age where required by law). We do not knowingly collect children’s data.

12. Policy Updates

We may revise this Privacy Policy from time to time. Updated versions will be posted on this page with a new effective date.

13. Contact Us

Paksa IT Solutions
Website: paksa.com.pk
Email: support@paksa.com.pk