Effective Date: April 24, 2024
Website: paksa.com.pk
Company: Paksa IT Solutions
Paksa IT Solutions is committed to fair and transparent billing practices. This Refund Policy explains when refunds may be issued for purchases made through paksa.com.pk or our authorized payment partners.
By purchasing our services or products, you agree to this Refund Policy.
1. General Policy
Because we provide digital products, software services, subscriptions, and custom development work, refund eligibility depends on the type of purchase.
Refund requests are reviewed case-by-case in good faith.
2. SaaS Subscriptions & Recurring Billing
For subscription-based products or software services:
- You may cancel your subscription at any time before the next billing cycle.
- Cancellation stops future renewals.
- Charges already billed for the current period are generally non-refundable unless required by law.
- If charged after a valid cancellation request due to billing error, we will review and correct it.
If payments are processed through Paddle, billing and tax handling may also follow Paddle’s payment terms.
3. Custom Software Development & Service Projects
For custom services such as:
- Website development
- Mobile app development
- ERP systems
- AI automation
- UI/UX design
- Consulting services
The following applies:
- Deposits or milestone payments already used for completed work are non-refundable.
- If a project has not started, partial or full refunds may be considered.
- If work has started, refunds are based on work completed, resources allocated, and project stage.
4. One-Time Digital Products
For downloadable templates, scripts, licenses, or digital tools:
- Refunds are generally not available after delivery or access has been granted.
- Exceptions may be made if the product is defective, inaccessible, or materially different from what was advertised.
5. Duplicate / Unauthorized Charges
If you believe you were charged incorrectly:
- Duplicate payment
- Technical billing error
- Unauthorized transaction
Please contact us promptly. Valid claims may receive a full refund after verification.
6. Non-Refundable Situations
Refunds are generally not provided for:
- Change of mind after purchase
- Failure to use the service
- Lack of technical knowledge
- Delays caused by missing client content/approvals
- Violations of our Terms & Conditions
- Completed custom work already delivered
7. How to Request a Refund
To request a refund, contact us with:
- Full name
- Email used for purchase
- Invoice/order number
- Reason for request
- Supporting details
Contact:
Paksa IT Solutions
Website: paksa.com.pk
Email: support@paksa.com.pk (replace with your real email)
8. Review Timeline
We aim to review refund requests within 5–10 business days. Approved refunds may take additional time depending on the payment provider or bank.
9. Chargebacks
Please contact us before filing a chargeback. Many issues can be resolved faster through direct support. Fraudulent or abusive chargebacks may result in service suspension.
10. Changes to This Policy
We may update this Refund Policy at any time. Updated versions will be posted on this page with a revised effective date.
Paksa IT Solutions delivers intelligent, data-driven IT solutions with a strong focus on Data Science, Artificial Intelligence (AI/ML), and AI Automation. We provide end-to-end software development, digital solutions, and IT consulting services that help organizations innovate, optimize operations, and scale sustainably.