Terms & Conditions

Effective Date: April 24, 2024
Website: Paksa IT Solutions
URL: paksa.com.pk

Welcome to Paksa IT Solutions. These Terms & Conditions govern your use of our website, products, software, and services. By accessing or using our website or purchasing our services, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our services.

1. About Us

Paksa IT Solutions provides digital technology services including but not limited to:

• Custom software development
• Web design & development
• Mobile application development
• SaaS products
• ERP & business automation systems
• AI solutions
• Hosting & maintenance services
• IT consulting

2. Eligibility

By using our services, you confirm that:

• You are at least 18 years old, or
• You are legally authorized to act on behalf of a business/entity.

3. Orders & Payments

All purchases made through our website or payment partners are subject to acceptance.

Payment Terms:

• Prices are listed in applicable currencies.
• Payments may be processed via third-party providers such as Paddle, banks, or gateways.
• Full or milestone payments may be required before work begins.
• Taxes/VAT may apply depending on jurisdiction.

4. Refund Policy

Refunds are handled according to the specific service agreement or product terms.

General Rules:

• Custom development services are typically non-refundable once work has started.
• SaaS subscriptions may be canceled anytime unless otherwise stated.
• Duplicate or accidental charges will be refunded after verification.

For billing issues, contact us directly.

5. Subscription Services

For recurring software or SaaS subscriptions:

• Billing may renew automatically unless canceled before renewal.
• You may cancel future renewals anytime.
• Access may end upon cancellation or non-payment.

6. Intellectual Property

All content, branding, source code, designs, software, logos, and materials owned by Paksa IT Solutions remain our intellectual property unless transferred under a written agreement.

Clients retain ownership of materials they provide.

7. Client Responsibilities

You agree to:

• Provide accurate information
• Supply required project content on time
• Use services lawfully
• Not misuse systems, networks, or software

8. Prohibited Use

You may not use our website or services for:

• Fraudulent activity
• Illegal content
• Malware/spam/phishing
• Copyright infringement
• Unauthorized access attempts
• Harmful or abusive behavior

We may suspend services for violations.

9. Service Availability

We strive for reliable service but do not guarantee uninterrupted availability. Maintenance, upgrades, outages, or third-party failures may occasionally affect service.

10. Limitation of Liability

To the maximum extent permitted by law, Paksa IT Solutions shall not be liable for:

• Indirect or consequential damages
• Loss of profits or data
• Business interruption
• Third-party platform failures

Total liability shall not exceed amounts paid by you in the previous 3 months for the relevant service.

11. Third-Party Services

Our services may integrate with third parties including hosting providers, payment gateways, APIs, or software vendors. We are not responsible for third-party policies or outages.

12. Termination

We may suspend or terminate services if:

• Payments remain overdue
• Terms are violated
• Fraud or abuse is suspected
• Continued service becomes impractical

13. Privacy

Your use of our services is also governed by our Privacy Policy. Please publish a separate Privacy Policy page.

14. Governing Law

These Terms shall be governed by the laws of Pakistan unless otherwise required by applicable consumer law.

15. Changes to Terms

We may update these Terms at any time. Updated versions will be posted on this page with a revised effective date.

16. Contact Us

For support, billing, or legal matters:

Paksa IT Solutions
Website: paksa.com.pk
Email: info@paksa.com.pk